SETUP & SUPPORT

Five minutes to first light.

Everything here is self-service — no ticket needed for anything on this page. You need the camera powered and connected to your router by Ethernet, a computer or phone on the same network, and about five minutes. Give the camera 60 seconds after power-up before you try to connect.

QUICK START
  1. 1

    Open the web interface

    In your browser, go to http://allsky-01.local and log in with the credentials printed on the card inside the box.

    Can't connect? See Connection problems below — some routers don't resolve .local addresses, and the camera's IP address works just as well.

  2. 2

    Find your latitude and longitude

    Right-click your location in Google Maps — the popup shows two numbers, e.g. 41.8827, -87.6233. First is latitude, second is longitude. Negative latitude means southern hemisphere; negative longitude means west of the prime meridian (all of the Americas).

  3. 3

    Configure your location

    In Settings, enter your latitude and longitude, pick your timezone from the dropdown, and save. The camera uses these to schedule day/night exposure automatically.

  4. 4

    Change your password

    Still in Settings, find Change Password, enter the temporary password from your card and your new one. Use at least 12 characters — and if you ever lose it, the reset procedure is under Login problems below.

  5. 5

    Confirm it's working

    Live View should show the sky; Images should show saved captures arriving on schedule. At night the live view will be dark or show stars — that's normal.

TROUBLESHOOTING

Connection problems

http://allsky-01.local doesn't load+

.local addresses need mDNS support. Most modern devices handle it automatically; some routers and older Windows PCs don't. Use the camera's IP address instead:

  1. Log into your router's admin page — usually http://192.168.1.1 or http://192.168.0.1
  2. Find the connected device named allsky-01 and note its IP (e.g. 192.168.1.47)
  3. Open that IP in your browser

To stop the IP from changing between reboots, set a DHCP reservation (sometimes called static IP) in your router, matched to the MAC address printed on the camera's label.

Camera doesn't appear in my router's device list+
  1. Check the Ethernet cable is firmly seated at both ends
  2. The port light on your switch or router should be lit or blinking
  3. Power-cycle by unplugging and re-plugging the Ethernet cable — PoE cameras are powered through it
  4. Wait 90 seconds and refresh the device list

Still nothing? Try a different cable or a different port on the switch.

Image problems

Live view shows a black or very dark image+

At night: normal. The camera takes long exposures on a schedule (typically every 60 seconds after dark) — check the Images tab; frames should be arriving there even when the preview looks black.

During the day: click Settings → Save(no changes needed) to restart capture. If that doesn't clear it, restart the service over SSH:

sudo systemctl restart allsky

And if it still shows black, reboot the camera:

sudo reboot
Live view shows a frozen or very old image+

The live view only refreshes on its capture interval — at night that can be 60+ seconds between updates. If the timestamp is hours old, click Settings → Save to restart capture, or over SSH:

sudo systemctl restart allsky
Images look blurry or have a color cast+

The lens is fixed-focus and set at the factory. If images arrive blurry, the lens may have vibrated loose in shipping — open the housing (see the included hardware guide) and gently snug the lens by hand. Do not over-tighten.

A blue, green, or pink tint is adjustable in Settings → White Balance.

Dome has fogged or has condensation inside+

The dew heater automatically keeps the outside of the dome clear. Fog on the inside means moisture got into the housing:

  1. Take the camera off its mount
  2. Unthread the core from the bottom of the housing
  3. Leave both in a warm, dry room for 24 hours
  4. Check the bottom mesh vent isn't blocked before reassembling

Login problems

Forgot your password+

Reset it by SSH-ing into the camera and running the included reset script. If you've never used SSH: it's just a way to type commands on the camera from your computer — simpler than it sounds.

Windows 10/11: press Win + R, type cmd, press Enter. Mac/Linux: open Terminal. Then (replace the IP with your camera's):

ssh admin@192.168.1.47

Type yes if asked about a fingerprint. The password here is the system password — allsky unless you changed it — not the web UI password. Once connected:

bash ~/reset_password.sh

Follow the prompts to set a new web UI password.

"Invalid credentials" but the password is correct+

Passwords are case-sensitive — check Caps Lock first. If you're certain it's right and it still fails, use the SSH reset above.

Software problems

AllSky becomes unresponsive or stops capturing+

Restart the service over SSH:

sudo systemctl restart allsky

If it happens repeatedly, check disk space:

df -h /

Over 90% full means no room for new images — turn on auto-delete of old images in Settings → Image Management.

Camera time is wrong+

Check your timezone in Settings first. Then verify the system clock over SSH:

timedatectl

If it's off, the camera may not have reached a time server yet — confirm it has internet access, wait a few minutes, and check again.

I want to update the AllSky software+
cd ~/allsky && git pull && bash install.sh

The installer asks a few questions — answer the same way as the original setup. Your settings and images are preserved.

Factory reset — start completely from scratch+
sudo systemctl stop allsky
cd ~ && rm -rf allsky
git clone https://github.com/AllskyTeam/allsky.git allsky
cd allsky && bash install.sh

This removes all settings and captured images. The hardware isn't affected.

REFERENCE

SSH quick reference

Addressallsky-01.local or the camera's IP
Usernameadmin
Passwordallsky (system password, not web UI)
Commandssh admin@allsky-01.local

LED indicators

Pi power — solid redPowered on
Pi activity — blinking greenNormal operation
Ethernet — blinkingNetwork active
Ethernet — offNo link; check the cable